Bank of America Finale

I just cannot must the strength to properly finish the Bank of America post, so I will have to make do with my old friend, The Bullet and my bestest bloggy friend, The Picture. I hope you don't mind too much. Where the story left off, it was January 2, 2008 and the first stupid woman at BofA had "accidentally" hung up on me after explaining that the $1400 payment on my zero balance card was my mistake. OMG.

January 2, 2008

• I call again, and again and again. Transferred, call drops, "computers don't make mistakes ma'am"
• After 2 1/1 hours I get to a nice man that fixes most of my problem, he stays on the line while he transfers me to someone that finishes it all up
• The money should be transferred to my Washing Mutual checking account ASAP
• I will receive a letter explaining the error so WaMu doesn't charge me for the overdraft of my account.
• I go to WaMu and talk with a warm body there, she waives the fee as I do not EVER bounce checks.
  
• I rock. She rocks. Go WaMu!
  
• I am appeased, but I am still closing the credit card account.

January 7, 2008

• I receive an electronic transfer of $1400.00 into my checking account. Better late than never?
• I have not received the letter from BofA in the mail.

January 8, 2008

• I call BofA to cancel my credit card account
• I am told by the representative that I have a pending transaction for the amount of $1400.00, hence I owe them $1400
• I explain the situation
• She is stupid, I am transferred
• I am told that my bank returned the initial $1400.00
• My bank did not.
• I am told that I have to fax proof that the $1400 went through.
• I am pissed.
• I call back to talk to someone else that might be more cooperative.
• I get the same story, but this guy says I have to fax BOTH sides of my bank statement as proof of the $1400 being paid
• I inform him that I don't get bank statements in the mail (who does that anymore? Let us please think of the TREES people!)
• He is not convinced that the NSF letter will work. We part ways unsatisfied.
• I spent 1 hour on the phone. Then I write a letter, fax cover, and have TB fax it all at work.

January 10, 2008

• TB walks to the mailbox and brings home the mail. I am puzzled by this, because he never used to get the mail. He's been doing it a lot lately. Hmmm....
• This is in the mail:

• What the FUCK?! Seriously? They mailed me a check AND put the $1400 in my checking account and DUH?!
• I call BofA when I can see clearly through the haze of PISSED THE FUCK OFF
• By the way, I am totally nice on the phone to these people whether they deserve it or not
• The manager I speak with actually understands what I am saying
• I tell her to cancel the check because I am not getting off my ass to send it back
• She apologizes for the fuck ups
• I ask WTF happened and WHY and WTF?
• She has no answer, but says she will send me a $50 gift card of my choice...I pick Amazon.com
• She reports that everything will clear out in five business day and then I may call and cancel my card
• I hang up, wondering if the letter and the gift card will end up in the same place-in my dreams

I spent approximately 4 hours on the phone, plus time writing/faxing/stressing for a bank error that should have been fixed properly the first time. I will not be doing any business with Bank of America again. This was not a matter of one person doing a bad job. This was fucking from one hole to another and then back again. Isn't there some sort of etiquette rule about that? Anyway, stay away from Bank of America if you value your time and peace of mind.

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• My driver's license says "Blue"
• Teddy Bear says that my eyes are more blue than the picture shows, but they are not true blue
• I think they should be called hazel
• I blame the eye color randomness on my mother
• She said I was "blonde" as a child, too
• I guess "hazel" and "brown" don't sound as cool
  
• I am not blogging right now, I am studying for my CSET